Unless a review violates Etsy’s policies, it can’t be removed. We are prevented by laws in various markets from interfering with consumer opinion regarding the item or service received. If you think that a review might violate Etsy’s policies, you can flag the review, then we can take a look.

Besides, What is a guest buyer on Etsy?

With guest checkout, anyone can browse, add items to their cart, and make purchases on Etsy without creating an account. … Guests can purchase from any shop on Etsy and you’ll see guest checkout orders in your shop alongside orders from signed-in Etsy members.

Keeping this in mind, How do you ask a customer to change a review? Bring this up when you ask them to adjust their review, like this: Hi [Reviewer Name], I’m so sorry again that we screwed up your order last week. I wanted to let you know that I really appreciate you giving us an opportunity to make things right.

What happens when you block a customer on Etsy?

Blocking a user on Etsy prevents the Etsy user from viewing your activity in their feed. Basically, the user will not be updated by what you’re doing. What is this? However, the user can still message you and purchase items from your shop; they just can’t follow you anymore.

How do I report a buyer on Etsy?

If you see an item being sold on Etsy or a review that violates our policies, please report it by clicking Report this item to Etsy at the bottom of the listing. You can also flag an entire shop by clicking Report this shop to Etsy link on the left of the shop’s homepage.

Do Etsy guests receive messages?

When you send a message to a guest buyer, it will be sent to them via email. … These messages will appear in your Messages inbox.

Can Etsy guests see messages?

Re: Do Guest Buyers receive Conversation Messages? Because they don’t have an account, they won’t see convos on Etsy, but you can still message them, and it goes to their email.

How do I cancel an Etsy order as a guest?


To cancel an order:

  1. On Etsy.com, click Shop Manager.
  2. Click Orders & Shipping.
  3. Access the Cancel an order page, which can be done in two ways: …
  4. Select a reason for the cancellation from the dropdown. …
  5. In the text box below the buyer’s refund total, you can write an optional message to your buyer.
  6. Click Cancel order.

How do you ask a buyer to remove negative feedback?

When a buyer posts negative feedback accidentally, you can ask them to change it using the “Request Feedback Revision” page. If there is no response from the buyer, you can go to the “Report Feedback” page and explain the situation directly to eBay so they can handle the negative feedback removal.

What do you do when a customer leaves a bad review?


How To Respond to Negative Reviews

  1. Hear: let the customer tell their entire story without interruption. …
  2. Empathize: Convey that you deeply understand how the customer feels. …
  3. Apologize: As long as it’s sincere, you can’t apologize enough.

How do you end a bad response to a review?


How to respond to a negative review (4 Steps)

  1. Step 1: Apologize and sympathize in your response to the negative review. Acknowledge the customer’s concerns. …
  2. Step 2: Insert a little marketing in your response to the bad review. …
  3. Step 3: Move the conversation offline. …
  4. Step 4: Keep your response simple, short and sweet.

Can a seller block a buyer on Etsy?

If you want to block someone on Etsy, you have to go to their profile page. Then, all you need to do is click on the “Block” link, which is at the bottom left. The important thing is that they won’t be notified about your action.

Can you block a person on Etsy?

How to block a member. You can block someone who’s following you from seeing your actions in their feed. To block someone: Visit their profile page and click the Block link at the bottom left. Etsy won’t notify the member.

What happens when you mark a message as spam on Etsy?

You can mark a Message as spam to remove it from your Messages inbox. However, you will continue to receive emails about new replies in that Message.

How do you deal with difficult customers on Etsy?


How to Respond to Unhappy Customers

  1. Keep your customer in the know. Acknowledge their purchase, either by Convo or by having an automated Message to Buyers. …
  2. Keep your cool. …
  3. Avoid hot button words and phrases. …
  4. Make up for your mistakes. …
  5. Create a refund policy. …
  6. Know when to cut your losses.

How do I make a complaint on Etsy?


To open a case on Etsy:

  1. Sign in to Etsy.com and go to Your account. …
  2. Go to Purchases and reviews.
  3. Select Help with order next to the order you’re interested in. …
  4. Select Still need help?
  5. Select Yes, I want to open a case.
  6. Choose your reason for opening a case and select Next.
  7. Provide the supporting details for your case.

Do Etsy messages get sent to email?

Re: Does ‘Contact Buyer’ on Order send to customer’s email or just Etsy conversations inbox? Etsy sends it to their email if they are a guest buyer, but it also appears in your convos.

Where do Etsy messages go?

They can ask you questions via the Etsy conversation system or email. You can find your chats and emails in the Conversations icon in the Etsy’s header bar. You can set your preferences, so you get an email every time someone starts a convo on Etsy.

Can you leave a review on Etsy if you don’t have an account?

You can only review orders that are associated with an Etsy account. If you purchased as a guest instead of signing in to Etsy, you can claim the order to your new or existing Etsy account and leave a review. … The item must have been purchased on Etsy.com or the Etsy app.

How do I cancel an order on Etsy without an account?


How to Cancel an Order as a Buyer on Etsy Without an Account

  1. Open the confirmation email for the Etsy order in question. It’s the email coming from this address: [email protected]
  2. Reply to that email and say that you want to cancel your order. Mention that the email is for the seller.

Why can’t I cancel my Etsy order?

Sometimes a member may need to cancel a transaction. Only a seller can cancel an Etsy order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages. A seller may cancel a transaction under the following circumstances: The buyer did not pay.

How do I cancel an online order?

Cancel online immediately.

Quickly navigate to the website. Then find the Manage Orders or Customer Service tab. In this section, you’ll be able to navigate to a list of your online purchases. Look for the specific purchase and cancel it.

How do you ask for feedback removed on eBay?

From either eBay’s “Feedback Forum” page or from your account’s “Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you’d like to include to the customer regarding why you are making the request and click “Send.” The customer …

How do I ask a buyer to revise feedback on eBay?

Requesting a Feedback Revision Through eBay

Feedback Revision requests can be made by clicking the “Go to Feedback Forum” link on the “My eBay” page. Then select the “Request Feedback Revision” link in the right rail, choose the item in question and leave the revision details.

Can a buyer remove negative feedback on eBay?

Ask a customer to remove their negative feedback on eBay

You can ask any buyer to revise or remove their negative feedback, but there’s a catch. You can only request five revisions for every 1,000 pieces of feedback you receive in a year. … In these situations, a customer may even send you a request to make a revision.