Rating your driver

All feedback submitted is anonymous and reviewed before shared with drivers. If you don’t provide a rating, drivers will be automatically given a 5-star rating. To change a driver rating, give driver feedback, or rate a driver after the two-hour time frame: Go to ‘Ride history’ and tap the ride.

Similarly, Can I call Lyft customer service?

Call 631-201-LYFT (631-201-5938) to request a ride directly from a Lyft agent — no app needed. Agents are available Monday to Friday, 8 AM — 8 PM EST.

Additionally, Do Lyft drivers see your review? It’s pretty simple — riders rate drivers once their trip is complete, while drivers also rate riders. However, only drivers are able to see what they’ve been rated by passengers.

How do I report a rude Lyft driver?

All you need to do is navigate to your ride history, choose the desired ride, and submit your complaint directly through the app. If you choose to utilize Uber or Lyft’s websites to make a report, there is a form you can fill out with all the information about the incident.

Can Lyft drivers see my comments?

No, they cannot. Driver ratings and feedback are all anonymous. This is to protect both driver and riders from retaliation, as well as to keep the ratings as objective as possible. If you feel that a passenger is discriminating against you, you can always contact Lyft support for further help.

Why doesn’t Lyft have a phone number?

There is no Lyft phone number for everyday issues. It would simply be impractical for the company to have one with how many drivers and riders they have. For this reason, they reserve their phone support for dealing with safety issues.

What is Uber’s 1 800 number?

Uber has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn’t guaranteed to provide an Uber support representative. Important: In the case of an emergency, riders can call this Critical Safety Response number: 800-285-6172.

How do I get a refund from Lyft?

How to Get a Refund on a Lyft Ride

  1. Tap the Menu icon (☰) on the home screen.
  2. Tap Ride History.
  3. Find the ride and tap it.
  4. Scroll to the bottom and tap “Get Help”
  5. Select the issue that applies to your ride. Some contain a “Dispute fare or charge” button.

Can drivers see what you rate them?

The basics of ratings

After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won’t see individual ratings tied to a particular trip or person.

Is 4.9 A good Lyft rating?

If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

What happens if an Uber driver gets a bad review?

We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the Uber app. At the end of each trip, you’ll be able to rate your driver from 1 to 5 stars. You can also provide this rating at the bottom of your receipt.

Can you report a reckless Uber driver?

We can help you faster if you report the incident through the correct form. If you were a co-rider on a trip or a third-party witness and wish to report a serious incident involving a rider, driver or vehicle, fill out the form below to help us identify the trip. … Unprofessional driver behavior is not tolerated.

How do I report a rude Uber driver?

If you haven’t rated your driver yet, select the trip from the “Trips” section of the menu in your Uber app to provide a rating. If your concern is not any one of the above and is related to your driver being rude, please enter the date below and we’ll review your concern.

How do I complain to Uber about a driver?

If you have an issue with a specific trip, go to “Your Trips” inside the Uber app to get help. Uber drivers can call Uber at 1-800-593-7069. Go to Account > Help, then scroll to the “Call support” button. Many trip issues can be solved inside the Driver App, or by visiting help.uber.com.

Can you see who gave you a bad review on Lyft?

Lyft calculates the composite score of your last 100 rides into a “Lyft rating” that ranges between one and five stars. … Checking your Lyft rating is simple, but you won’t be able to see how individual drivers or passengers have rated you. Only Lyft can see that feedback.

Can drivers rate you on Lyft?

After each ride, you can rate your driver and give feedback. All feedback is anonymous, and it’s reviewed before it’s shared with drivers. You’ll see your driver’s rating when you request a ride, and they can see your rider rating too. You can rate your driver on a scale of 1 to 5 stars, with 5 being the highest.

How do I contact LYFT by phone?

Here’s how it works:

  1. Riders or their loved ones can call 631-201-LYFT using a cell phone and book a ride with a Lyft agent. …
  2. Agents are available Monday to Friday, 8 AM — 8 PM EST.
  3. A price is provided upfront and paid by debit or credit card over the phone.

What is LYFT’s address?

Lyft Inc Contacts

Email: *****@*******.***
Direct Phone: *** **** *** ext: ****
Assistant Name: ** **** ***
Assistant Phone: *** **** ***
185 Berry Street

Suite 5000

San Francisco, CA



Does Uber have a customer service number?

Phone support

You can speak to our friendly team by calling 1300 091 272.

How do I contact uber by phone?

Phone support

You can speak to our friendly team by calling 1300 091 272.

How can I talk to uber customer service?

24/7 phone support

To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

How do I contact Uber?

To speak to an agent, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available.

Do I get a refund if I cancel my Lyft ride?

Lyft doesn’t charge your payment method on file until you reach your destination. It means that you won’t have to request a full refund if you cancel your ride or if the driver never shows up. Canceled rides are free as long as you tap on ‘edit ride’ and cancel the ride within the cancellation window.

Can I dispute a Lyft charge?

Dispute the charge directly in your app and it will be reviewed automatically: Tap the ‘Ride history’ tab from the Lyft app menu. Tap the ride that you need help with. Tap ‘Get help’ at the bottom of the screen.

How long does Lyft hold money?

You may see several temporary authorizations on your bank statement if you request more than one ride. Once your bank releases the authorization (5–7 business days), only the final ride charge from Lyft will remain on your account.