To ask a question about an item in the Etsy app:
- Tap Contact on a shop homepage.
- If you aren’t already signed in to your Etsy account, you’ll be prompted to sign in.
- Type your question into the textbox.
- After you Send your message, the seller will be notified and can respond.
Besides, What is Etsy’s phone number?
You can contact Etsy customer service over the phone or internet, but you need to have an Etsy account. You can call an Etsy customer service phone number (1-844-935-3879 in North America) to get help with more advanced buying or selling issues.
Keeping this in mind, Does Etsy refund you if scammed? You can use Etsy’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. … Refunds issued by Etsy will be in your original form of payment, and if such payment is not available, an Etsy credit will be issued.
How long does Etsy take to respond?
You responded to the buyer? It takes 3 days. However since Etsy may have more cases open because of the mask situation that seems to have developed it could be longer. The buyer can escalate it they don’t accept or don’t agree with what you offer.
Can you be scammed on Etsy?
These scammers typically create multiple accounts on Etsy and send the same message to different sellers with little or no personalization. Scammers target sellers who list high-priced items in their shop and have fewer sales.
Is Etsy legit?
Yes Etsy is a legit and professional company. Etsy is a billion dollar worth company. It is publicly traded on the stock market, as legit as it gets. If you’re planning to buy anything on Etsy you can have the piece of mind by knowing the fact that Etsy generally sides with the buyers if something goes wrong.
Where is Etsy located?
Etsy, American e-commerce company, founded in 2005 by entrepreneur Rob Kalin and partners Chris Maguire and Haim Schoppik, that provides a global Internet marketplace for handmade and other wares. The company’s headquarters are in Brooklyn, New York.
What do I do if I get scammed on Etsy?
We’re ready to help if something goes wrong.
- Contact Your Seller. Each shop on Etsy is independent. …
- Open a Case. If you and the seller cannot resolve a problem with your order, you may be eligible to open a case. …
- Work With Etsy. After you open a case, Etsy can act as a mediator to work with you and the seller.
What happens if you never get your Etsy order?
If your order is Not Shipped yet, you can contact the seller to check in on the order. A case is a formal way to file a complaint against a shop. You can open a case after the date when your order should arrive. To start a case, choose Help with order next to the order on your Purchases page.
Does Etsy protect customers?
Etsy Seller Protection offers assistance to eligible sellers in the event of a dispute with a buyer. To qualify for Seller Protection, you must comply with our Seller Protection Policy and remain in good standing with Etsy. Good standing means that you: sell qualifying items.
Does Etsy respond to emails?
Re: Etsy support don’t respond on my emails…
True, they never answer. It’s worst customer service experience I’ve ever had!
How do I know if an Etsy seller is legit?
On Etsy
- Check a seller’s reviews and shop policies before purchase, and send an Etsy Message to a seller before buying if you have questions or concerns.
- If you see an unrecognized charge from Etsy on your bank or credit card statement, review these considerations. …
- Keep your transaction on Etsy.
Does Etsy have fake sellers?
Online marketplace Etsy has come under fire over the last few months, as a significant number of products sold there have turned out to be fake. … Most handmade and customized products are genuine, but unscrupulous sellers have tried to trick their way into profits.
Can you get money back if scammed on Etsy?
On the Etsy app, tap the order you’re interested in, then tap Help with order under your order. Select Message Seller. In the text box that appears, let the seller know that you’d like a refund. … The seller will be notified of the new message and can respond.
Is Etsy reliable and safe?
In a nutshell, Etsy keeps records associated with transactions on Etsy Payments and does not give any secure data to the sellers. This means that your credit card or debit card numbers, or any other financial information, are kept safe and away from sellers.
How do you know if an Etsy store is legit?
Check a seller’s reviews and shop policies before purchase, and send an Etsy Message to a seller before buying if you have questions or concerns. If you see an unrecognized charge from Etsy on your bank or credit card statement, review these considerations.
Why is everything on Etsy so cheap?
Are Items on Etsy Cheaper Than in Regular Stores? … This is because Etsy – for the most part – does not mass-produce their items. While sellers can have the opportunity to partner with third-party manufacturers to get their products made and out to customers more quickly, the designs and materials are usually handmade.
Where does Etsy ship from?
With Etsy Shipping Labels, you can purchase and print postage from USPS, FedEx or Canada Post directly from your Etsy shop. Learn More.
Is Etsy US based?
Etsy, Inc. is an
American e-commerce
company focused on handmade or vintage items and craft supplies.
…
Etsy.
| Type | Public |
|---|---|
| Founded | June 18, 2005 |
| Founders | Robert Kalin Chris Maguire Haim Schoppik Jared Tarbell |
| Headquarters | Brooklyn, New York, U.S. |
Is Etsy from China?
Etsy is a great marketplace for handmade and unique products. … Unfortunately, factories and made-in-China resellers* have flooded Etsy, making it harder to find truly handmade products. *Resellers are people who buy factory products wholesale and then re-sell them on Etsy, masquerading as a “handmade” business.
How do I get my money back from Etsy?
To refund an order:
- On Etsy.com, click the Your Account icon.
- Click Shop Manager.
- Click Orders & Shipping.
- Click the … …
- Click Issue a refund.
- Select a Reason for issuing a refund and add an optional Message to buyer.
- If you want to refund the entire transaction, click the box by Issue a full refund. …
- Click Review refund.
How do I report a scammer on Etsy?
Report a listing in the Etsy app
Navigate to the listing you want to report. Scroll to the bottom right of the listing page and select Report this item. On the Report Listing page that appears, select the reason for reporting the item. Select Submit report.
Are Etsy sellers responsible for lost packages?
Etsy doesn’t hold sellers responsible for items that are lost in mail. However, if you’re able to, consider sending a replacement item or a refund for the order. Sending a replacement or a refund can build customer satisfaction, which can help your business succeed in the long run.
Can Etsy force a refund?
If you’re unsatisfied with an order, you may be able to request a refund for your order depending on the shop’s policies. To request a refund, contact the shop: Sign in to Etsy.com and go to Your account. … On the Etsy app, tap the order you’re interested in, then tap Help with order under your order.
Are Etsy purchases insured?
When you purchase shipping labels on Etsy, you have the option to add insurance or coverage for your package. Some shipping methods come with insurance included. … The amount of insurance you purchase should cover the cost of shipping and of the order.