Common fixes
- Check the power to your Sonos product. Make sure the power cord is securely plugged in to both the Sonos product and the power outlet. …
- Unplug your router, then plug it back in. Give the router a minute or two to start up again. …
- Make sure you’re connected to the right Wi-Fi network.
Similarly, Why can’t my phone find my Sonos?
Make sure you have the latest version of the Sonos app on your iOS or Android device before continuing. … o If the app shows “We can’t connect to Sonos,” tap This isn’t working. 2. Tap More Options, then Update Wi-Fi Settings.
Additionally, Why is my Sonos one not connecting to WiFi? Your Sonos system was not found
Check that your WiFi is enabled and connected. Make sure you’re within range of your router. Confirm that you’re connected to the right WiFi network. After confirming that your controller is connected to your home WiFi network, open the Sonos app.
How do I reset my Sonos WiFi?
Open the Sonos app and select Settings > System > Network > Wireless Set Up. This will guide you through the necessary steps. After entering your new WiFi password, you should then see a message saying your Sonos player is now set up on the new WiFi network.
How do I reset my Sonos system?
Here’s how to factory reset them all:
- Unplug the speaker.
- Press and hold the Play/Pause button located on the top of the speaker. …
- Continue holding down the Play/Pause button until the speaker’s light starts flashing white and amber.
- When the light starts flashing green, the speaker has been reset.
How do I reconnect to Sonos?
Sonos S1 app
- Open the Sonos S1 app for iOS or Android and wait while it searches for your Sonos system. …
- When you see the message “Unable to connect to Sonos,” tap Learn More.
- Tap Changed router or Wi-Fi settings?
- Follow the instructions to connect Sonos to your new router or Wi-Fi network.
How do I make Sonos move discoverable?
Open the Sonos app for iOS or Android. From the Settings tab, tap System > Add Product. Follow the steps in the app to connect Move to your Sonos system.
Why does my Sonos keep disconnecting from WiFi?
If your Sonos keeps disconnecting from the WiFi or network, first try completing a reset of your WiFi network by resetting the router. … If your Sonos is still disconnecting from the WiFi after you reset the router, setting up a BOOST system may help to get rid of network interference that you may be experiencing.
Why is Sonos flashing green?
Flashing green
The Sonos product is powered on and ready to be set up. It has not yet been configured or connected to a Sonos system. If your Sonos product is not brand new, a flashing green light means that the product was reset and is ready to be set up.
Can Sonos one connect to 5GHz WiFi?
One, One SL, Five, and Sub (Gen 3) can now connect to 5GHz and 802.11a/n WiFi networks.
How do I know if my Sonos is connected to WiFi?
- Launch the Sonos app.
- Click Sonos within the menu bar, then click About My Sonos System.
- The About My Sonos System screen will display all of the Sonos products currently connected in your household, and whether they are connected to your home’s WiFi (wireless setup) or the dedicated Sonos network (wired setup).
Should I reset my Sonos?
If you wish to erase data from multiple Sonos products, you will need to perform these steps on each of them. Resetting all products within your system will permanently delete your system’s data. It cannot be restored. We do not recommend resetting your Sonos product as a troubleshooting step.
How do I reconnect my Sonos?
Sonos S1 app
- Open the Sonos S1 app for iOS or Android and wait while it searches for your Sonos system. …
- When you see the message “Unable to connect to Sonos,” tap Learn More.
- Tap Changed router or Wi-Fi settings?
- Follow the instructions to connect Sonos to your new router or Wi-Fi network.
How do I reconnect Sonos after unplugging?
Beam: the join button on the back of the speaker.
- Step 1: unplug the speaker. Unplug your speaker from the socket. …
- Step 2: start the reset. Hold down the pause or Join button while plugging the speaker back into the socket. …
- Step 3: wait for the reset to complete. Within 30 seconds, the LED will flash green.
How do I reset Sonos?
Open the iOS or Android Sonos app on your mobile device, then tap Settings (gear icon) > App Preferences. Scroll to the bottom and tap Reset Controller. On a Mac or Windows PC, open the Sonos application and select the Help drop-down menu, then click Reset Controller.
Why won’t my Sonos Move connect to my phone?
Go to your device’s settings and turn on Bluetooth. Select Move from the device list. If Move does not appear on screen, ensure that your Move is in pairing mode and displays a flashing blue LED.
What is the infinity button on Sonos Move?
The infinity button on the Sonos Move is known as the “Join” button. The join button is used to connect your Sonos Move to your Sonos system during the initial setup. The join button is also one of the two buttons used to reset your Sonos Move.
Why does Sonos keep cutting out?
The main reason for Sonos cutting out is that the Sonos speaker has contrasting networks that could be causing it to fail. Alternatively, unsupported or conflicting network devices connected also contribute to keeping cutting out Sonos.
Why does Sonos keep stopping?
Audio stops or skips can occur if a Sonos product has a weak wireless connection to your router or the nearest wired Sonos product. … If you are in a wired setup, move them closer to the nearest Sonos product that is wired to your router.
Why does my Sonos keep losing connection to Spotify?
Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server. This is most likely caused by a faulty Ethernet cable.
Does Sonos Connect to 2.4 or 5GHz?
Most devices from Sonos and similar products use the 2.4 GHz frequency band. That is, the frequency band with the most interference and the longest signal range.
What speed does Sonos need?
We recommend download speeds of at least 5 Mbps for streaming music to Sonos. Run a speed test from a device connected to your WiFi to check your internet speed. If your internet speed does not meet these requirements, contact your Internet Service Provider for more assistance.
How do I know which WiFi my Sonos is connected to?
- Launch the Sonos app.
- Click Sonos within the menu bar, then click About My Sonos System.
- The About My Sonos System screen will display all of the Sonos products currently connected in your household, and whether they are connected to your home’s WiFi (wireless setup) or the dedicated Sonos network (wired setup).